Unfortunately, we too can’t do without some small print. After all, we are dealing with sophisticated and sensitive works of art.
We would start by pointing out that photographs are always dependent on environmental influences; their appearance and colour can change and fade. To ensure you keep enjoying our works of art, you should not expose photographs, laminations or frames, either in part or in full, to direct sunlight, hang them directly above heating appliances or expose them to a higher level of humidity than expected in a normal living room. Photographs, laminations and frames are therefore not suitable for external areas, cellars, bathrooms or kitchens. Laminations with UV protective film or acrylic glass and wooden frames are very sensitive to scratches and dirt and should therefore only be handled with gloves or equivalent protection.
The contractual partner and user of these T&Cs is
C.Melchers GmbH & Co.,
101, Thomson Road 307591 Singapore
Our terms and conditions have been drafted to regulate the business relationship between you and us and are intended to be both binding and fair. The basis for any order or contract will therefore always be the following General Terms and Conditions of C.Melchers GmbH & Co., and you acknowledge and confirm you are aware of them and agree to their application when you place an order with us. You can read the terms and conditions right here.
Section 1 Scope
The following General Terms and Conditions in their most current version at the time of order shall exclusively govern the business relationship between C.Melchers GmbH & Co., here acting under the brand LUMAS (in the following ‘LUMAS’), and the orderer. LUMAS shall not recognise any differing terms set out by the orderer unless such conditions have been expressly agreed to by LUMAS in writing.
Section 2 Conclusion of contract
The display of products in the online shop does not constitute a legally binding offer; it is a non-binding online catalogue only. The products you have selected by pressing the “Add to basket” button are summarised again for you in an order overview at the end of the order process. Here you can review the various information provided during the order process and add to or correct it by clicking the “Change” button. By clicking the button “Buy now”, you send your order details and make a binding declaration to LUMAS that you want to purchase the products listed there (Offer). We automatically accept your offer upon receipt of your order. Directly after sending the order, you will receive an email with an order and contract conformation, in which the details of your order are listed again.
The text of your order is saved by us and upon request can be sent to you after completion of your order. For your own protection, LUMAS recommends printing out the order details and the General Terms and Conditions applicable at the time of order. The contractual language is English.
Please note that we sell all products in small quantities only.
Section 3 Cancellation
Please note that sales are final for any works with a “Custom Finish” selected by you, as these pieces are produced to your individual specifications. Custom products are excluded from the right to cancel according to Section 312, Paragraph 2, No. 1 of the German civil code.
You have the following right of cancellation for all online orders of prefabricated works (in the presentation specified by LUMAS):
Statutory right of cancellation & sample cancellation form:
Information regarding cancellation
Right of cancellation
You have the right to cancel this contract without reason within fourteen days.
The cancellation policy lasts 14 days from:
A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery
B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.
To exercise your right to cancel, you must inform us (C.Melchers GmbH & Co., Singapore Branch, 101, Thomson Road 307591 Singapore ) of your decision to cancel in a clear, written statement (by letter, fax, or e-mail, for instance). You may use the cancellation form we've provided, but are not required to do so:
The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.
Cancellation Terms and Process
Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period.
For orders from the EU and Switzerland, we shall bear the costs for returning goods.
For orders from all other countries, you shall bear the direct costs for returning goods. Typically, goods cannot be returned by normal post. Please contact Customer Service Department for more information.
You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.
Section 4 Delivery
Unless agreed otherwise, delivery will be ex warehouse to your address or to the delivery address specified by you. The delivery time is approx. 10 workdays.
Section 5 Edition Certificate with signature
For organisational reasons, LUMAS may also send the orderer the Edition Certificate with the artist’s signature and the edition details separately – and subject to a delay. In this case, the cancellation period shall only start after receipt of the Editions Certificate with signature. If you exercise your right of cancellation, you must also immediately return the unused Edition Certificate. The purchase price shall not be refunded without receipt of Edition Certificate. The right of cancellation shall lapse if the Edition Certificate is used on the work of art, the frame, the lamination or elsewhere.
Section 6 Prices, due date and payment, default
The prices stated in the online shop are final prices including sales taxes. Shipping costs are not included in the price and are added to it in each case. Information about the shipping costs is contained in Section 7 of these T&Cs.
The purchase price is paid via credit card. Please note that direct debit is only possible with a German bank account. You can pay via PayPal or credit card (Visa, Mastercard, American Express).
Should the account of the orderer lack sufficient funds, or the orderer countermand the bank debit without just reason, LUMAS shall have the right to demand an administration fee of €5.00 from the orderer.
If you are in default, LUMAS reserves the right to charge consumers default interest at 5 percentage points above the respective base rate per annum published by the European Central Bank and to charge companies 9 percentage points above the respective base rate per annum published by the European Central Bank. In addition, LUMAS can charge a flat rate of €2.50 per reminder, except for the initial reminder. Where greater costs are demonstrably incurred as a result of these payment arrears, LUMAS reserves the right to assert claims in respect of these.
In the above cases you are entitled to prove that no costs were in fact incurred by LUMAS or that these costs were less than the flat-rate fees stated above.
Section 7 Shipping costs
For deliveries inside the EU, LUMAS applies the following shipping rates, which include our secure specialty packaging and insurance:
|Longest edge (cm)||Standard delivery|
|ART NOW||S$ 12.50|
|0 - 30||S$ 79.00|
|31 - 60||S$ 149.00|
|61 - 99||S$ 159.00|
|100 - 124||S$ 189.00|
|125 - 200||S$ 259.00|
|201 - 279||Free|
When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.
Orders with items of of different sizes will be shipped at the rate of the largest picture in the order. Books are shipped free of charge. If, for logistics reasons, LUMAS splits the order across multiple shipments, you shall not incur additional costs for this.
Section 8 Offsetting, retention
You only have the right to offset if your counterclaims are legally upheld or are acknowledged by LUMAS. You also have the right to offset if you complain of defects or assert counterclaims under the same purchase contract. In addition, you are only authorised to exercise the right of retention to the extent that your counterclaim is based on the same contractual relationship.
Section 9 Retention of title
Until full and final payment, the delivered goods shall remain the property of LUMAS.
Section 10 Liability
Within the scope of statutory provisions, LUMAS is liable for damages without restriction.
(a) relating to loss of life, physical injury or damage to health which is due to wilful or negligent breach of duty or is otherwise due to wilful or negligent conduct by LUMAS or one of its legal representatives or vicarious agents;
(b) which is due to wilful or negligent breach of duty or is otherwise due to wilful or grossly negligent conduct by the provider or one of its legal representatives or vicarious agents;
The liability of LUMAS shall be limited to compensation for foreseeable loss or damage typical for the contract caused due to slightly negligent breaches of material duties by LUMAS or one of its legal representatives or vicarious agents. Material duties are duties whose fulfilment is a prerequisite for proper implementation of the contract and whose observance the orderer may rely on.
The above provisions shall apply accordingly to the liability of LUMAS in respect of reimbursing futile costs.
Liability under the Product Liability Act shall remain unaffected.
Section 11 Warranty
Unless expressly agreed otherwise, statutory warranty rights shall apply.
The statutory warranty period of two years shall apply. This shall start upon handover of the goods. During this period, all defects subject to statutory warranty obligations shall be corrected free of charge.
If you as orderer are a company according to Section 14 of the German Civil Code, your claims due to defects require you to have fulfilled your statutory duties of inspection and complaint (sections 377, 381 of the German Commercial Code). If a defect is discovered during the inspection or subsequently, we must be advised of this immediately. Immediate in this case is if you advise us within two weeks, with the timely sending of the notification being sufficient for meeting the deadline. Irrespective of this duty of inspection and complaint, you must report obvious defects (including incorrect or short deliveries) in writing within two weeks of delivery, with the timely sending of the notification being sufficient for meeting the deadline. If you fail to perform a proper inspect and/or notify us of the defect, our liability for the unreported defect is excluded.
Section 12 No granting of rights
By buying a photographic print, you are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition or other analogue or digital use is not permitted unless authorised by law. However, you can resell the print.
Section 13 Collecting, processing and using personal data
All provisions regarding the protection of your data can be found at Lumas data protection declaration.
Section 14 Applicable law
German law shall apply to the exclusion of the UN Sales Convention.
Last update: 15.03.2016